1. Introduction

Compound Agency ("we", "us", "our") is committed to protecting the privacy of individuals who visit our website and engage our services. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with applicable U.S. data protection laws, including the California Consumer Privacy Act (CCPA) and, where applicable, the California Privacy Rights Act (CPRA).

2. Information We Collect

2.1 Information You Provide

• Contact details (name, email address, phone number, company name)

• Project briefs, files, and assets shared with us

• Billing and payment information

• Communications via email, phone, or our website contact form

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2.2 Information Collected Automatically

 

When you visit our website, we may automatically collect:

• IP address and browser type

• Pages visited and time spent on site

• Referring URLs and click behaviour

• Device and operating system information

This data is collected using cookies and similar tracking technologies. See Section 7 for our Cookie Policy.

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3. How We Use Your Information

 

We use the personal information we collect to:

• Deliver and manage the services outlined in your agreement with us

• Communicate with you about projects, proposals, and invoices

• Send marketing communications (only with your consent, and with easy opt-out)

• Improve our website and service offerings

• Comply with legal obligations and protect our legal rights

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4. Sharing Your Information

 

We do not sell your personal information. We may share information with:

• Trusted third-party service providers (e.g., project management tools, cloud storage, accounting software) who are contractually bound to protect your data

• Professional advisors (e.g., lawyers, accountants) under confidentiality obligations

• Law enforcement or regulatory bodies where required by law

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5. Data Retention

 

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Client project data is typically retained for five (5) years following project completion. You may request deletion of your data at any time, subject to legal retention requirements.

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6. Your Rights

 

Depending on your state of residence, you may have the right to:

• Know what personal information we collect, use, share, or sell (California residents: CCPA/CPRA right to know)

• Request deletion of your personal information, subject to certain exceptions

• Opt out of the sale or sharing of your personal information (Compound Agency does not sell personal data)

• Correct inaccurate personal information we hold about you

• Non-discrimination for exercising your privacy rights

• Opt out of marketing communications at any time via the unsubscribe link or by contacting us directly

To exercise any of these rights, contact us at: hello@compoundagency.com. We will respond to verified requests within 45 days as required by applicable law.

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7. Cookies

 

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect site functionality. We use analytics cookies (e.g., Google Analytics) and may use marketing cookies for retargeting purposes.

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8. Data Security

 

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

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9. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

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10. Changes to This Policy

 

We may update this Privacy Policy periodically. The effective date at the top of this document reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

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11. Contact Us

 

If you have questions or concerns about this policy or our data practices, please contact: hello@compoundagency.com